In short
- The bot answers clients, takes requests and orders, and sends notifications
- It works 24/7 right inside Telegram, with no extra apps
- It can be simple, with buttons, or smart, with AI
- A simple bot: from €150, ready from 3 working days
Many clients in Moldova already message businesses on Telegram. A bot takes over the repetitive messages, collects the details you need and passes them to your team — without anyone sitting in the chat around the clock.
What a Telegram bot can do
- Takes requests and orders. It asks for what’s needed step by step: the service, date, address, phone.
- Answers frequent questions. Prices, hours, delivery, documents — instantly, at any time.
- Books appointments. The client picks a day and time, and your team gets a notification.
- Sends notifications. Order status, reminders, offers for subscribers.
- Passes data on. To your CRM, a spreadsheet or the team’s internal chat.
A button bot or an AI bot
A button bot follows a fixed script: the client picks from options, and the bot asks its questions in order. It’s simple, affordable and reliable for requests and bookings.
An AI bot understands free-form messages, answers from your own information and can hold a conversation. It suits cases with many different questions. Often the best option is a mix: buttons for the clear steps and AI for questions.
An example from our work
For a freight transport company we built a Telegram bot that talks to clients and collects the data for an order. The project is under NDA, so we don’t name the client, but the idea fits any business that gets requests through messengers.
How a bot is built, step by step
- The script. We write down the questions you get and what the bot should do at each step.
- Registering the bot. The bot is created through @BotFather, and the account stays yours.
- Development. We program the script, connect AI if needed and link the bot to your CRM or spreadsheet.
- Testing. We go through real conversations and fix the copy and steps.
- Launch. We put the bot link on your website, Google profile and social media.
A good bot doesn’t replace your team — it only takes the repetitive work off them.
Mistakes to avoid
- too many questions in a row — the client leaves before the end;
- no “Talk to a person” button for unusual cases;
- long texts written like a contract;
- requests landing somewhere nobody looks.
Frequently asked questions
How much does a Telegram bot cost?
A simple bot starts from €150 and is ready from 3 working days. The price grows with the number of scenarios, AI and integrations.
Can the bot speak Romanian and Russian?
Yes. The bot can reply in Romanian, Russian and English and pick the language based on the client.